Technical support

Customer satisfaction and quick response are the top priority of our customer support and service. We answer all enquiries promptly. We can be reached at any time by:

Hotline: +45 7567 8888
E-mail: support@swantec.com

Our objective is to help customers to solve their welding problems with professional applications of numerical simulation and optimization. In order to speed up communications, we would like to mention a few details as follows:

• Technical questions
  Customers can forward us their questions regarding how to understand or how to model their welding problems. We will help to interpret the welding problems and prepare the simulations if needed. A sketch drawing of the weld combination is helpful for us to quickly suggest a solution.
  
• Material properties
  SORPAS® has a built-in material database with properties of most commonly used standard and new materials. If the customer still encounters a material which is not included in the database, please forward us the chemical composition and any available properties of the material. We will try to find the material data or if necessary to test the material properties for the customers (at a consulting service charge).
  
• Simulation problems
  If the customer has any doubt regarding the simulation results or encounters problem running a simulation, please don't hesitate to forward the problem or comment to us. When forwarding a simulation problem, please remember to attach the input data file (*.dat) with your e-mail. We will examine the problem and reply quickly.
  
• Comments on improvements and future developments
  We always enjoy enthusiastic discussions with customers and appreciate their constructive suggestions on improvements and future developments of SORPAS®. This has been the backbone and encouragement of our customer-oriented developments to continuously satisfy the requirements of industrial applications.